Booking Terms & Conditions
1. Our contract
All bookings are with Northern Spain Gastronomy. By booking a trip with us you are bound to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking is accepted by us on this basis.
2. Payment Terms
A non-refundable deposit of at least 20% is required at the time of booking in order for it to be confirmed, a larger non-refundable deposit may be requested at our discretion based on type of booking and seasonal demand. The remaining balance is due no later than 7 days prior to the trip date. The balance payment is refundable until 7 days before the tour and non-refundable when there are less than 7 days remaining. This policy ensures fair treatment of our suppliers.
3. Prices & surcharges
Our trip prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means our trip prices may vary at any time in accordance with demand, market conditions and availability. Once you have received a quote the price will be locked in provided you pay the required deposit prior to the quote’s expiry.
4. Your details
In order for us to confirm your travel arrangements you must provide all requested details at the time of booking or as required. Necessary details vary by trip; Failure to provide requested details may result in additional charges or non-refundable cancellation of your trip.
5. Cancellation policy
You are entitled to cancel the trip at any time subject to the payment terms stated above. If we have to cancel you trip we will refund you 100% of your booking but we will not be liable for any loss or damage indemnity. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights. If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services. If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made.